Last updated: 02.08.2026
Aqras Medical respects your privacy and is committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law and its Implementing Regulations.
1. Who We Are
This website is operated by Aqras Medical.
Website: https://aqras-med.com
Email: info@aqras-med.com
Address: Al Imam Muslim, Al Marwah, Riyadh 14722, Saudi Arabia
2. Personal Data We Collect
We may collect the following information when you contact us or request information about our products:
- Name
- Phone number
- Email address
- Company or clinic name
- Product enquiry or quotation details
- Information included in messages submitted through the website
- IP address, browser type, device information and basic website usage data
We only collect personal data that is reasonably necessary for the stated purposes.
3. Why We Use Your Data
We may use your personal data to:
- Respond to enquiries and quotation requests
- Communicate with you about products and services
- Provide customer support
- Operate, secure and improve the website
- Prevent spam, fraud and misuse
- Comply with applicable legal and regulatory requirements
Where required, we will obtain your consent before using your personal data.
4. WhatsApp and External Services
When you contact us through WhatsApp, you will be redirected to a service operated by Meta. Information you provide through WhatsApp will also be processed according to WhatsApp’s own privacy terms.
The website may also contain embedded videos, maps or content from third-party websites. These providers may collect technical information or place cookies when you interact with their content.
5. Cookies
The website may use essential cookies required for security and proper website operation.
Where analytics, advertising or other non-essential cookies are used, we will request your consent where required. You may control or delete cookies through your browser settings.
6. Sharing Personal Data
We do not sell or rent your personal data.
We may share limited personal data with trusted service providers that help us operate the website, host data, prevent spam, process communications or provide technical support.
We may also disclose information where required by Saudi law, a competent authority or a valid legal request.
7. Transfer Outside Saudi Arabia
Some service providers, including hosting, analytics, embedded-content or communication providers, may process data outside Saudi Arabia.
Where personal data is transferred outside the Kingdom, Aqras Medical will take the measures required under the Saudi Personal Data Protection Law and applicable data-transfer regulations.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, accounting, security or regulatory requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
9. Data Security
We apply reasonable organisational and technical measures to protect personal data against unauthorised access, loss, alteration, misuse or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Your Rights
Subject to the Saudi Personal Data Protection Law, you may have the right to:
- Be informed about how your personal data is processed
- Access your personal data
- Request a copy of your personal data in a clear and readable format
- Request correction, completion or updating of inaccurate or incomplete personal data
- Request the destruction of your personal data where legally applicable
- Withdraw your consent where processing is based on consent
To exercise any of these rights, contact us at:
We may need to verify your identity before processing your request.
11. Complaints
You may contact Aqras Medical if you have a concern about how your personal data is handled.
You may also submit a complaint to the competent Saudi data-protection authority where applicable.
12. Changes to This Policy
We may update this Privacy Policy when our website, services or legal obligations change. The latest version will always be published on this page with its updated date.